Privacy Policy

Prime Electric, Inc. ("Prime Electric," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for electrical services. Please read this policy carefully. By using our website or submitting a form, you agree to the practices described below.

1. Information We Collect

We may collect personal information you voluntarily provide, including:

• Full name
• Email address
• Phone number (including mobile)
• Service address
• Photos or attachments you upload with a service request
• Any other information you include in a message or form submission

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and service requests
• Provide quotes and schedule electrical services
• Send appointment reminders and service updates
• Communicate with you about your project
• Comply with legal obligations

3. SMS / Text Message Communications

By checking the SMS consent checkbox on our contact form, you expressly consent to receive recurring automated and non-automated service-related text messages from Prime Electric at the mobile number you provide. These messages may include appointment confirmations, scheduling updates, service reminders, and follow-up communications.

• Message frequency: Varies based on your service activity.
• Message & data rates may apply depending on your carrier and plan.
• To opt out: Reply STOP to any text message at any time. You will receive one final confirmation message and no further texts will be sent.
• For help: Reply HELP or contact us at services.primeelectric@gmail.com or (772) 410-7248.
• Consent is not a condition of purchase. You may request services without opting in to SMS communications.
• Supported carriers: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and most major US and Canadian carriers. Carrier support may vary.

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable Canadian Anti-Spam Legislation (CASL).

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Prime Electric, our customers, or others

We do not share your phone number or consent data with third parties for their own marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for SMS communications at any time (reply STOP)

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

11. Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (772) 410-7248.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at prime.electric.incorporated@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at prime.electric.incorporated@gmail.com.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: